Become a VIP
Our regular warranty covers Back to Base only. The VIP Warranty provides an additional onsite warranty on selected General Lighting products. View our regular warranty here.
Yes. There are geographic exclusions on on-site claims. For details of geographic locations covered for an on-site claim, refer to our T&Cs here. VIP onsite warranty is only available on selected General Lighting products.
If you are out of the geographic range for our contractors to complete the warranty work, you have the option to carry it out yourself.
NOTE: You must receive an approval to your claim prior to any warranty work being performed.
You have up to 2 years from the date of purchase to make a claim for onsite repairs or replacement. If your claim is approved and you have chosen to handle the repairs yourself, you have 60 days from the approval date in which to complete this work. On completion, please send an invoice from your registered email address for labour only to email@example.com.
Click here to fill out and submit our claims form. You’ll need to answer some questions about the date and location of the installation, plus provide proof of purchase.
1. KEEP YOUR RECEIPTS
Hang on to your proof of purchase documentation. You’ll need to submit this if you make a claim.
2. MAKE A CLAIM
In the event of a claim, fill out the details on our claim form, attaching your proof of purchase, and we’ll be back in contact with you within two working days.