Become a VIP

Whether it’s ongoing product development or after sales service, we’re committed to delivering the best to our customers. Join the Ektor VIP Community today and be eligible for our extended parts and onsite warranty.
Umbra batten light mounted on a ceiling rod
VIP Extended Warranty- Lighting Products
As an Ektor VIP member, you’ll be eligible for our VIP Warranty. This provides an exclusive onsite warranty of up to 2 years on selected General Lighting products.* To register, complete the form below. Hang on to all your Ektor proof of purchase documents, as you’ll need to supply these if you make a claim.


What’s covered in the warranty?

For selected Ektor products, the VIP program provides an onsite warranty for the first 2 years of the 5 year General Lighting Warranty.*

*Terms and conditions apply.

How is this different to your usual warranty?

Our regular warranty covers Back to Base only. The VIP Warranty provides an additional  onsite warranty on selected General Lighting  products. View our regular warranty here.

Are there any exclusions?

Yes. There are geographic exclusions on on-site claims. For details of geographic locations covered for an on-site claim, refer to our  T&Cs here. VIP onsite warranty is only available on selected General Lighting products.

What if I’m out of the geographical range?

If you are out of the geographic range for our contractors to complete the warranty work, you have the option to carry it out yourself.

NOTE: You must receive an approval to your claim prior to any warranty work being performed.

How long do I have to claim for and repair the faulty products?

You have up to 2 years from the date of purchase to make a claim for onsite repairs or replacement. If your claim is approved and you have chosen to handle the repairs yourself, you have 60 days from the approval date in which to complete this work. On completion, please send an invoice from your registered email address for labour only to

Need to make a claim?

Click here to fill out and submit our claims form. You’ll need to answer some questions about the date and location of the installation, plus provide proof of purchase.


Hang on to your proof of purchase documentation. You’ll need to submit this if you make a claim.


In the event of a claim, fill out the details on our claim form, attaching your proof of purchase, and we’ll be back in contact with you within two working days.


Ektor VIP Warranty Sign up Form